I want to give credit where it’s due. Brett, Greg, and Mark at Bill Cramer Chevrolet helped get my vehicle repaired and worked to get me into a rental as soon as they could, which I genuinely appreciated. Unfortunately, there was one issue with my experience that I still don’t understand. During the service, my dash cam was unplugged. The repair involved the brake modulator, so I’m unclear why it was necessary for the technician to disconnect equipment that, as far as I understand, was unrelated to the repair. What made this more frustrating was that reconnecting the dash cam wasn’t as simple as plugging it back in. I spent a few hours troubleshooting and recalibrating the system and ultimately had to contact the dash cam manufacturer’s customer service for assistance. Brett was supposed to get back to me with an explanation as to why the technician disconnected it, but I never received that follow-up. That was disappointing, especially after the positive assistance I received from Brett, Greg, and Mark with the actual vehicle repair and rental. Unfortunately, Bill Cramer Chevrolet is also the closest practical Chevrolet dealership for me for warranty service, so I will likely have to continue bringing my vehicle there. Going forward, I’ll simply make it very clear when dropping off my vehicle that nothing unrelated to the repair should be disconnected, adjusted, or otherwise disturbed without first speaking with me. I appreciate that they fixed the vehicle and helped with transportation, but communication and respect for a customer’s installed equipment are important as well. I hope my next service experience is better in that regard.

Had an issue with my car on the drive from Ohio to Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed the issue and made repairs to something that had nothing to do with the problem. The issue came back within 10 minutes of leaving the dealer. When I got home I went to a local dealer and they were shocked at what Bill Cramer had done. They found a solution within minutes as it was a known problem that was covered under warranty. All they had to do was reprogram the radio, not replace the brakes for $1600 like Bill Cramer did. I called the Service Manager at Bill Cramer and was told everything they did was legit even if it didnt fix the issue. They promised they would send a check for $100 to cover the coupon price I could have used. A month later and nothing has arrived. So not only do I feel I was completely taken advantage of by being an out of town customer but then feel like I was lied to by the service manager who promised me the $100 dollar rebate and has not followed through. Mind you I was charged $1600 for a repair job that I was not even having issues with and that was left incomplete. They did cover the cost my local dealer had to expend the complete the job but did not take care of me. Be VERY CAREFUL especially if you are from out of town.

Had the oil and filter changed along with the fuel filter on my 2022 Chevrolet High Country 2500HD duramax. They honored the online price for the fuel filter and applied my members points on the bill. A great money savings advantage!

I've recently moved to this area. The service department is fabulous. They could have charged me for a service, but they didn't. I will be buying my next Chevy Truck from Bill. Cramer.

I drove in from FWB to look at a vehicle I found on Autotrader. My POC was Andy, whom was professional, upfront and knowledgeable from the start. I purchased a 2025 Toyota 4Runner from him and my experience was amazing. Received a great deal on the vehicle and absolutely love it. Thanks Andy and the Bill Kramer staff…. Top notch from start to finish.

Been helped very quick for my truck breakdown Service rep was super helpful and nice - he knows what he’s doing ! Recommended

Matthew was awesome

Recently great experience!

As always, great, prompt, and courteous service!

Recently needed a new truck after my 2025 Silverado was struck by lightning and going through a difficult insurance claim. Theo and the finance team worked with me on my timeline and reserved my new truck for a small deposit until my claim settlement went through. Theo was attentive, friendly and understanding of my situation. This is the 3rd vehicle I’ve bought from Bill Cramer and I’m always a satisfied customer.

Service was done in a timely manner. Was kept advised the entire time. Nice clean spacious waiting area The express lane service lounge was very nice. It was also nice that appointments took priority over walk ins

Have bought cars from them and Tommy Thomas over many years just always a good experience .