Had an issue with my car on the drive from Ohio to Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed the issue and made repairs to something that had nothing to do with the problem. The issue came back within 10 minutes of leaving the dealer. When I got home I went to a local dealer and they were shocked at what Bill Cramer had done. They found a solution within minutes as it was a known problem that was covered under warranty. All they had to do was reprogram the radio, not replace the brakes for $1600 like Bill Cramer did. I called the Service Manager at Bill Cramer and was told everything they did was legit even if it didnt fix the issue. They promised they would send a check for $100 to cover the coupon price I could have used. A month later and nothing has arrived. So not only do I feel I was completely taken advantage of by being an out of town customer but then feel like I was lied to by the service manager who promised me the $100 dollar rebate and has not followed through. Mind you I was charged $1600 for a repair job that I was not even having issues with and that was left incomplete. They did cover the cost my local dealer had to expend the complete the job but did not take care of me. Be VERY CAREFUL especially if you are from out of town.

Had the oil and filter changed along with the fuel filter on my 2022 Chevrolet High Country 2500HD duramax. They honored the online price for the fuel filter and applied my members points on the bill. A great money savings advantage!

I've recently moved to this area. The service department is fabulous. They could have charged me for a service, but they didn't. I will be buying my next Chevy Truck from Bill. Cramer.

I drove in from FWB to look at a vehicle I found on Autotrader. My POC was Andy, whom was professional, upfront and knowledgeable from the start. I purchased a 2025 Toyota 4Runner from him and my experience was amazing. Received a great deal on the vehicle and absolutely love it. Thanks Andy and the Bill Kramer staff…. Top notch from start to finish.

Been helped very quick for my truck breakdown Service rep was super helpful and nice - he knows what he’s doing ! Recommended

Matthew was awesome

Recently great experience!

As always, great, prompt, and courteous service!

Recently needed a new truck after my 2025 Silverado was struck by lightning and going through a difficult insurance claim. Theo and the finance team worked with me on my timeline and reserved my new truck for a small deposit until my claim settlement went through. Theo was attentive, friendly and understanding of my situation. This is the 3rd vehicle I’ve bought from Bill Cramer and I’m always a satisfied customer.

Service was done in a timely manner. Was kept advised the entire time. Nice clean spacious waiting area The express lane service lounge was very nice. It was also nice that appointments took priority over walk ins

Have bought cars from them and Tommy Thomas over many years just always a good experience .

Thanks Andy for a great experience and even greater purchase! My husband told Andy what he wanted as he was working out of town and Andy made the process smooth as possible, and he is loving his GMC Sierra!

Andy and Paul are amazing, were brand new too being adults and they helped us soo much! We really appreciate what they did for us.