I have never run into a dealership that had this kind of top shelf service. And a special thank you to Jack, head of the service department. They were extremely quick and efficient taking care of my warranty issue on my Buick Enclave.

We had a wonderful experience at Bill Kramer Chevrolet GMC in Panama City. My husband first connected with Oran Samuels, and when we came back to trade in our vehicle, Oran was professional, patient, and made the whole process feel comfortable and easy. A very special thank you to Michael O’Brien in finance. He truly went above and beyond to work with our financial situation, help make the down payment manageable, and keep us around the same monthly payment while getting us into a newer vehicle. We really appreciated the time and effort he put into making everything work for us. We also want to thank Deondre Murphy for being part of the team that helped bring everything together. What stood out the most was that Oran, Michael, and Deondre stayed after hours to finish the process and make sure we were satisfied before we left. We never felt rushed. Thank you as well to GM Financial for financing our vehicle again. We truly appreciate the great customer service and would definitely recommend Oran, Michael, Deondre, and the team at Bill Kramer Chevrolet GMC.

We had a great experience at Bill Kramer Chevrolet GMC in Panama City. My husband initially connected with Oran Samuels, and when we came back to trade in our vehicle, Oran was professional, patient, and made the process easy and comfortable. A very special thank you to Michael O’Brien in finance. He truly went above and beyond to work with our financial situation, help make the down payment manageable, and keep us around the same monthly payment while getting us into a newer vehicle. We really appreciated the time and effort he put into making everything work. We also want to thank Deondre Murphy for being part of the team that helped us through the process. What impressed us most was that all three gentlemen stayed after hours to make sure everything was completed and that we left satisfied. We never felt rushed. Thank you as well to GM Financial for financing our vehicle again. We truly appreciate the excellent customer service and would definitely recommend Oran, Michael, Deondre, and the Bill Kramer Chevrolet GMC team!

All I can say is WOWO to a superb ,professional ,with the determination to please…..I have searched for months online knowing what i wanted we couldn’t find one. What did Luke do ? He tagged teamed with his manager,and in less than an hour I got exactly what I wanted ,they brought it in from another dealership in a different town and I went home with it the next day……Ask for Luke……..best salesperson,and just plain nice

Stephen Lancaster was a pleasure to work with! I'm looking forward to driving my new (to me) vehicle. Thanks!

Luke is the best sales associate. Recommend him

We want to extend a special thanks to Theo for greeting us as we shopped the Bill Cramer lot for a new vehicle today. He was extremely helpful and professional in his approach. We are from West Virginia on vacation and decided to go ahead and make the deal. You guys seem to have a solid sales team. Thanks again Theo! May God bless you guys moving forward. Take care, Scott & Tori Lester

Just got my second car from this dealership and it was a smooth, non-pushy process. Ask for Andy - he was fantastic and continues to be helpful post transaction which is greatly appreciated.

Well, the Service Manager actually saved it for us... Driving to FL from TX, our A/C quit blowing about half way through the 11.5 hr trip! We called ahead to the Chevy dealership closest to where we were staying for a couple of days, and made an appt for Monday first thing. Well, we were told from the moment we called that they get diagnostics done in 2-3 days as they are the only dealership around for miles. So, we went ahead and left it at 0700 on Monday. Well, the problem we had overall - beyond the A/C issue - was that our service advisor didn't communicate!! He sent me a text letting me know I could reach out to him on that number...but then when I did, I got NOTHING BACK for two days!! I wasn't sure they were going to be able to do anything as the A/C had started blowing again by the time we dropped it off. So, on Weds they were just getting to diagnosing ours by mid-morning...the one text he did respond to...but then, late afternoon I kept checking back asking what was up, and NOTHING!! Called just before 5pm to speak to him and the switchboard said they were all in a meeting. I asked her to PLEASE have him call me back before he left for the day and NOTHING!! So, we paid for another night's stay as we were past our scheduled reservation by this time. Next morning, my husband called and spoke to a different service advisor and she asked my husband what the car was brought in for. He reviewed the whole story again with her and said she was 'adding' some of it to the notes! Like, it wasn't already in the system from the day we dropped it off...and he quickly got off the phone and said they were still trying to diagnose the problem. I then called right back and asked for the Service Manager who was not available at the moment, and was told he would call me back. He called likely within 10-15min and began explaining what had transpired the last couple days and how they couldn't get the A/C to stop blowing again, and thus, they aren't going to guess and submit for unnecessary repairs to the warranty company. I calmly let him know I understood that, but unfortunately, our service advisor basically ignored my communications and had we known what they were doing (planning to try again that day to make the problem happen), we would have just come the afternoon prior and picked up our car and headed back!! He understood my frustrations and said that they are a small, family-owned dealership and that they don't expect customers to be treated that way. He said because of the inconvenience and issues, that he would cover the rental car cost for those 3 days!! I was not asking for that, but was grateful that he HEARD me and was willing to do that for us. Then, when we arrived to the dealership about 20min after that, my service advisor let me know that they weren't charging us for the diagnostic fee either and we were all set to go!! I definitely wasn't expecting that!! WOW! Now that is some GREAT SERVICE RECOVERY RIGHT THERE! I didn't get the chance to meet the Service Manager, but I hope he gets my message! THANK YOU THANK YOU THANK YOU!!

Theo did a great job getting us our new GMC sierra!

Matt did a great job buying our Chevy Silverado.

Jack,Theo,Kody,Michael did a great job getting me my Cadillac CT5. They have a great service department as well!

Talk with harrison.. Service department. He gets things to done!