Customer Testimonials
Our family loves the Bill Cramer dealership! Tyler in the service department goes above and beyond for his service clients and has been so helpful to us over the years. Ms.Sally is incredible too and is always so kind. They treat you like family at Bill Cramer!
Best customer service I have ever received. They were able to get me in same day for a check engine light. My local dealership in Kentucky was 5 weeks out on service. Everyone was extremely helpful and friendly. Best Dealership I have ever dealt with by far. Highly recommend!!!
Excellent service!!!
Logan our sales man was exceptional!! His patience, manners, knowledge, appearance are beyond professional. This young man has a bright future. I never ask a question I don’t know the answer too, he was spot on and responded with a text book answer, never faltering from the truth. And if he didn’t know, he was up front about it and found the answer promptly. But that only happened once.
The Salesman was fantastic. He was personable, knowledgeable, as well as professional. The finance employee was equally presented.
Excellent service and courtesy from all.
We broke down while on vacation in the area. Due to unfamiliarity with dealerships/service options, we were hesitant as to who we should use. We chose Bill Cramer, and thankfully, it was an excellent decision. Throughout, they communicated the issue with the vehicle and never tried to exploit our vulnerability. The pricing was very fair, and the service exceptional. We highly recommend them!
Nice dealership and service team!
Oran Samuels is a terrific salesman helping me through the process of buying my Equinox EV. Michael O'Brien & William Cramer had supporting rolls in completing the purchase. Thanks Team!
Matthew Ledgister was amazing and so nice throughout the process! I wasn't planning on buying a new car anytime soon but was involved in a wreck that totaled my 2022 Tahoe Z71. I searched for a month for the perfect car when my husband found this one. Iridescent Pearl Tricoat, Black Interior with panoramic sunroof....WITH THE TVs IN THE BACK! Which was a huge plus for me with my kiddos on long trips. They were incredibly nice and held the car even though they had high interest in it and after paperwork was done with my bank, we made ... Read More Google - Jul 2, 2025
So far as we looked at vehicles we were treated very nicely . I am looking forward to a great experience with the service dept and sales group.
Great quality customer service friendly yet professional would recommend to anyone looking a a quality vehicle. Also best help I've received with financing Matthew was a great great help with getting me in a vehicle as soon as possible
service was great and they found a problem that Matt is taking care of thanks Bill Creamer GMC
I was driving to PCB for vacation when my recently purchased 2025 equinox started having issues. Mike and DJ were extremely helpful with scheduling and getting my car repaired in a timely manner while I was visiting the area. My car had no issues on the way home and hasn’t had any since. I’m thankful for the friendliness that was shown to us out of towners. Great dealership.
Excellent service, quick end to the point. These folks have a consistent high quality.
2023 gmc acadia had deffective evap purge pump.
I called on Thursday and They scheduled Tuesday appointment and i told them I was leaving for 30 day road trip on Saturday. I told them what problem was, plus GM had alert for this problem in 2024 for years from 2015.
They check on Tuesday and said they could not get part till Monday which.showed they did not care about customer.
So I call other dealerships and they all had the part and could repair my my vehicle.
So I went and got my vehicle ant took to Fortwalton GM dealership on Friday and ... Read More DealerRater - Jun 8, 2025
Wonderful team!
My wife was in Florida on vacation and her brand new Traverse broke down.Matt Telesko was her service advisor, he did an awesome job keeping us updated throughout the whole process. The vehicle ended up needing a new engine once the repair was done Matt was able to get it towed back to me in Texas. Thanks again Matt for the great service.
My service writer, Matt, at Bill Cramer Chevrolet in Panama City, FL is the finest, most honest, and thorough service writer I've ever experienced in my whole life, and I'm now 71. Matt has taken care of me for years now and has made certain that our 2017 Suburban Premier has been kept in the absolute best of condition, always working with my Fidelity extended warranty insurance to ensure our Suburban was maintained to perform at it's maximum. He recently ensured our A/C, that was blowing hot air was repaired in a timely manner. He also took care ... Read More Google - Jun 2, 2025
Tyler was very helpful even when I got bad news from my extended warranty folks. He made sure I got my car without too much inconvenience on my part.
Mike was very friendly, honest, and responsive. I truly appreciate that. It took a while to diagnose the issue, but your team didn't give up, they worked hard to find it and fix it as fast as possible.Thank you all so much!!
Outstanding service. I will continue to take my truck to Bill Cramer
I felt it was only right to express how grateful I am for the service that Matt Telesko provides every time I call or show up just to ask a questions!He is so attentive and very personable which makes you feel comfortable and safe knowing your vehicle is in good hands. Shout out to everyone who works there you guys are all awesome and it shows ! I always get the best treatment I can leave my car and even get a ride to work which can be stressful if you do t have anyone you can call and if ... Read More Google - May 25, 2025
Not always in and out, and they always seem to find something else wrong.
I've had to take my truck in 2 different times to be worked on and Tyler in the service department always kept me updated and they got my truck back to me really fast.they have all been awesome!!!!!
Roof dealership ever went to look at a truck told them I was just looking one of them to give me a value on my trade told him I just wanted to know what the finance amount would be on a new truck. I was not there to buy a truck I made that very clear, they proceeded to put 2025 truck in my name which I did not buy now the state of Florida has sent me a letter saying they’re gonna suspend my license because I don’t have insurance on this new truck that I did not ... Read More DealerRater - May 18, 2025
Awesome SUV and the sales team was cooperative, thanks for making me happy.
Got 4 estimates, they were cheapest by far even with front end alignment and road hazard warranty included which was not on the other 3 estimates. 4 new tires. Great price, friendly service and done in a timely manner.
Service was great
The service reps are always friendly and never pushy! They keep you informed of the progress and tell you what they recommend to have done but are never over barren or forceful. Just suggest and answer any questions you may have.
Arrived in town on vacation on Sunday with our vehicle having a check engine light on. Went into the service department first thing Monday morning. Tyler in the service department was great and got our vehicle back to us in 2 days. They took great care of us!
I love the customer service there. Matt was very helpful and patient with me. I had my car serviced some where else and him and his techs were able to bring my car back to life/ I am forever thankful for Matt and his crew!!!! You guys are the BEST!!!
I made an appointment online for a service. It was very easy and I picked the time that worked for me. Drove over and was met with professional staff. They made it very easy. They have a waiting room stocked with refreshments and fast internet. However, they were so quick and I wasn't there very long. Thank you very much for making this a great experience. This is also one of the reasons I purchased a GMC truck there after shopping around. No one can match there sales team! They want to make you a great deal so you ... Read More Google - May 7, 2025
Sales rep Nolan and the manager and finance manager were very kind caring through the whole process.
Tyler and the service manger were absolutely fantastic! Service was great and done very quickly. Highly recommended!
Courteous and fast service.
Great center and service. We were notified regarding all work and service needed for our vehicles.
Great service. No problem with scheduling and certainly appreciate Tyler calling and giving me updates reference maintenance and time. Thanks Willie
Overall satisfied, drop off and registration need improving with time efficiency. Seemed like I had to go through the process twice after calling to make an appointment and registration having to do the same things again and go through the same questions again upon drop off.
The service department has always been polite, cheerful and most important efficient! When I drop off my Buick Envision Avenir for a routine service, I use the courtesy van's service instead of sitting in their lovely waiting room with snacks :). Their driver has been pleasant and happy to engage in a conversation for the 10-minute drive to my home. I have been really happy with Bill Cramer Chevrolet, and I encourage you to go by and see them for your next vehicle, too.
Pulling our RV with our 3500 just as we hit Bay county the service emission system came on. I called and made an appointment for the next day hoping to get in and out before the end of the week.
The receptionist I talked, Rebecca, was awesome. She did explain that there probably was a day or two wait just to look at it. The next morning we checked in with Matt. He went over all the steps with us. Even asking questions about extended warranty, which we didn’t even consider. He found our policy. Got the truck in. That ... Read More Google - Apr 19, 2025
Traveling from Wisconsin to Panama City for spring break our 23 GMC Sierra 3.0L diesel check engine came on. It came on while in Kentucky and a dealership there did diagnose our check engine light but did not have a diesel mechanic staffed that Saturday so they were able to reset the check engine light for us. However it did come back on while in Georgia. The code that was causing the CEL was a NOX sensor. We were told it should be safe to drive on. We did get it to Florida and drove it to Bill Cramers. After getting ... Read More Google - Apr 19, 2025
The best vehicle-buying experience I've had.
Always so pleasant and so quick!
Went to the dealership to get an idea of what I wanted and bought my first GMC
The employees at this dealership are extremely knowledgeable and very helpful. Very nice atmosphere. Logan was a wonderful sales person
Everyone involved in the purchased of our 2025 -Z71 was very knowledgeable and helpful in our purchased.
Did not reset the oil or air filter settings on dash console. Did not know where my truck was when coming to pick it up. Customer service reps were friendly, however for the amount of money I spent on a service (nearly $1K) I would expect at least a courtesy wash, or that they knew where my car was parked. This is my last visit to Bill Cramer.
I took my car to Cramer Chevrolet because it was making some squeaking noises and I wanted to make sure it would be ok for my drive home to Wisconsin. They recommended new front and rear brakes, new serpentine belt, new struts with alignment and new tie rods which would have all been +$5500. I was pretty surprised my car needed anything because I am pretty good with maintenance and my regular Chevrolet service guy didn’t mention needing new brakes. But since I didn’t want to risk anything and because they said that was the cause of the noise ... Read More DealerRater - Mar 30, 2025
I live in Destin so I have been taking my 2018 Yukon Denali to a dealership closer to me. They had my car for 3 weeks and could not diagnose a problem that was making me have to jump my car to start it each time I wanted to drive. I took it to Bill Cramer Chevrolet GMC and they had the problem diagnosed on the very first day and fixed by the third day. They were easy to work with, filed my warranty paperwork for me, and the technician was in constant communication throughout the process. This was the exact opposite ... Read More Google - Mar 28, 2025
Matt is always awesome, I will recommend Bill Cramer to anyone. Thank you guys for all you do.
Mike took good care of me, sent me an email so I could correspond on any question or status. the problem was fixed and works great.
GREAT FOLKS!
Professional courteous staff.
Overall, I think your service department does a great job. Upon my last visit it was disappointing to learn that i had services needed at 30,000 miles that were not offered on my prior visit. This was frustrating as my vehicle is now 2,000 miles past my service agreement for any routine maintenance to be completed for the first 36,000 miles and now i am looking at approx. $800.00 to have them performed. It would have been nice to know this before my service agreement was up but going forward i will watch this more closely as to not let that happen again.
So far my experience has been very pleasant, I am still waiting to pick up my vehicle from repairs, I will know more then
Excellent service…. I want to “thank” Aaron my service advisor for going over & beyond the scope of my service…most importantly for standing behind your brand….look forward to doing future business with you guys!!!
My car just quick running and I had to have my car towed to Bill Cramer. Not only the person assigned to me Mike gave me top notch customer service he kept me so informed. I also had my car repaired in 1 day! This is why I only buy from Bill Cramer and have my cars service there! Thanks Bill Cramer!
Had the oil changed on my Chevrolet Equinox Premier. Service was good, but the price had increased more than $20.00 since my last oil change. Total charge for oil change nothing extra $111.00
Great service reps. Kind, timely and knowledgeable.
Amazing experience. Bought a high end Mercedes sight unseen, and it was exactly as Theo described when the truck arrived. Be sure and ask for THEO. He is the man! His follow up was spot on every step of the way. Have no fear with this dealership.
Knowledgable service staff. Always concern in my well being I’m confident in the work they do
I can’t remember his name, but the gentleman that meets you at the truck and keeps you updated on your service is always so very friendly and personable!
Wasn’t a good experience. I was made to believe by a woman I spoke to about the recall for the ignition switches that when she signed me up for the service maintenance that was all covered by the company. After scheduling for the service, I got there and had the service done only to find out I was not covered and had to pay out of pocket with money I did not have that day. It has been a total inconvenience and I would not have scheduled at that time if I’d known this. No slight to the ... Read More Google - Mar 3, 2025
I purchased our new 2025 Tahoe with Andy Cyrus at Bill Cramer Chevrolet. All the communication was clear and straight forward. We appreciate the smooth and timely process!
Did not ask to use my points/rewards so I got charged full price and called back and said no refund due to ticket being closed. Not a happy customer
I called the dealership this morning to schedule an oil change. I spoke with Mel about it and she took care of it. I was informed of a recall needed on my truck and she put in an order for the part needed and let me know she would contact me when it came in to get it scheduled as well. I just wanted to say thank you for your help. It is a joy speaking with folks like her that make sure you are satisfied when you hang up the phone. Thanks again Mel .
My experience for the first time was excellent at Bill Cramer Chevrolet. I would recommend this dealer to anybody looking for service on their vehicle or a new vehicle.
Not crazy about the wait time to have your vehicle looked at. My service advisor Tyler Smith is fantastic. He is very helpful and takes great care of you.
I took my GMC 1500 for it's first oil change and the reapplication of the AutoButler paint protection. The truck looked amazing when completed. Even though I live about 90 miles away, the trip was worth it. Everyone that I interfaced with was polite and professional. Bill Cramer GMC can be proud of their employees.
Appointments don’t seem to mean much. Your vehicle is left in line until the others in front are serviced.
I bought a new Denali around Mother’s Day and it was due “auto butler”. I dropped it off and expected a delay. I got a nice auto generated message from the service writer. I messaged back to please check this item. No response.
Now it’s time for my first oil change and when I dropped it off, a day early, I asked for a them to look a a couple things. “We can’t do maintenance over here ... Read More DealerRater - Feb 19, 2025
Good customer service and friendly staff
Everyone was polite and helpful.
Always great to work with. 👍
They just can’t get it right
Best experience I've had with any business in decades. Processes were seamless/ smooth, the facility impressively modern and spotless. Matt Telesko was professional, cordial, and supportive; D.J., my courtesy van driver was delightful. My replacement seatbelts (factory recall) were installed same-day. Bill Cramer Chevrolet's business model is one to emulate. Bay County should be proud!
***UPDATE*** I spoke with the managers and they were very understanding and helpful to immediatly remedy the issues i reported below. Thank yoi Amelia and Erin!
*original issue: I was quoted $200 for my 60000 mile service after receiving an email add from them. I looked it up on your website and it says replacing wiper blades was included, but I was charged an extra $69.90! Also when I signed up from your email you sent me, it stated there was $5 off service that I didn't receive. Also when I checked out there was a line on your form that would have ... Read More Google - Jan 24, 2025
Service adviser was able to work me in without having appointment. Inform me of other services recommended (beyond the oil change). Tech completed all services quickly getting me out in a timely manner. The waiting room was clean (as usual) and people were friendly.