Customer Testimonials
My 2022 z71 Suburban quit while driving -would crank-no start-fuel management module was bad. Had it towed on Tuesday -45 miles -it cost $128 above On stars range for towing. Spoke to service advisor Billy about 8 amWednesday morning. He said car should be ready later that day. By 3 pm I had not heard from him so called back. He apologized for not keeping me informed. Said parts were not available and it would be possibly the next afternoon. Never heard anything the next day. Then on Friday at 3 pm I called Billy, he said there were now 11 more vehicles in with the ...
Marcus is a excellent salesperson! We put him to work while test driving trucks! Met Chris Cramer and he was very pleasant to talk to. Would recommend this dealership.
Quick on time and to the point. Pointed out some things I will need to take care of but no pressure to get it done now.
We were visiting Panama City from Venice, Florida on Saturday, September 21 when we suddenly had no air conditioning in our 2021 GMC Arcadia. Our son diagnosed the problem as a stuck thermostat and we called Bill Cramer with little hope of getting anything done on Saturday. Tyler Smith said he would call us back. Meanwhile we considered what to do.....rent a car to get home and have our son bring it to us or return to get it, stay longer and try to rearrange Monday's schedule......pretty upset about our options. Then, Tyler called and said they had the ...
I arrived by wrecker, expecting the worst of news and to be without a vehicle for days. It was the opposite as they quickly diagnosed the issue, found the part and completed the repair within about 30 minutes of my arrival. EVERYONE was thoughtful, courteous and professional. What a great team!
I was in Panama City and the day before I was to come back home the thermostat went out on by 2021 GMC Acadia Denali that I had just purchased less than 2 months ago. This meant no air conditioning. It was a certified vehicle and should be covered under warranty. I went by Bill Cramer GMC and told Bill & Tyler my situation and they were two days out on diagnostics but being out of town they said they would get it checked as soon as possible. Tony took me back to my condo and within 4 hours Tyler called me and ...
Professionally represented the brand
Great dealership friendly great people,informative did what they said they would do very satisfied.
All good.
Courteous customer service! Harrison took the time to keep me updated and answered all my questions regarding service covered under a warranty related issue. First time in a while that I didn't feel like a number at a dealership! Thanks for the excellent service.
Great dealership
Great service department and very knowledgeable.
Stephen in the service department did a great job walking me through car rental, fixing my truck, and Chevy reunite.
10/10 service every time! Billy helped me out yesterday & was wonderful. I will always do business here.
Stephen was awesome. They were able to identify a problem that could be a common thread between all problems. My only issue is that the individual components with the issues were not looked at to my knowledge. It felt like the bare minimum in diagnostics was done to identify the problem without any concern as to why the problem occurred. Fingers crossed the solution will last. On this 2022 vehicle.
Great, streamlined experience. My salesman, Charles, was professional and extremely knowledgeable, especially with electric vehicles. Charles and the sales team worked with me to find a price that I was more than happy with and were very accommodating in general. My best car buying experience.
Matt Telesko was my service advisor and he was very professional and provided awesome customer service. The service was quick and efficient!
Thanks for a smooth experience. I hope to have many years of smooth rides in my 2024 Acadia Denali!
Great customer service and fast vehicle service. Cramer Chevrolet always delivers a professional experience!
Service advisors, Matt and Cameron took great care of me, getting me in without an appointment for an unexpected issue with my Colorado, even though the service department was very busy that day.
Diagnosed my maintenance issue, fixed it and returned my vehicle in record time. All good !
Matt was my service ambassador. I was on vacation from out of town. I had to have my car towed to the dealership. We were anticipating a 3-4 day time to fix the vehicle. However, I arrived at 7am to check in and I picked the vehicle up at 6:15pm. It required a waterpump, hoses and I also had them complete a 100K mile service on it. His courtesy and concern was above and beyond. I highly recommend Matt and his team.
I recently took my 2023 Chevy Silverado in to Bill Cramer for an issue with the radio and some routine maintenance. I was very satisfied with the work done and especially with how Steve kept me informed throughout the process. All issues were taken care of and I got my truck back within a few days.
We were visiting Panama for vacation when we noticed a part near the fender was coming off. We came to the service department on a Saturday afternoon and they were quick to take the truck back get it fixed and get us on the road in minutes!
We’re from Louisiana and my Malibu broke down the first day on vacation. They had my car fixed in less than 24 hours and saved the day! They found a problem that no other mechanics in Louisiana could. Definitely recommend!
Pleasant staff and environment. They always do a great job. I only use them for our buicks.
Just went looking at trucks but the salesman was very nice and helpful and made the process so great we bought one that day . John vitale did an amazing job . So glad we stopped in now ! Thank you ‘.
My family was on vacation when our car broke down the evening before we were leaving to travel home. I called this dealership on Saturday morning and spoke to Mel the service manager. She was very informative and professional. We towed our vehicle in to them around noon on a Saturday, and they had the water pump and thermostat in stock and fixed the vehicle by 4:30 pm the same day!!! Amazing!! We drove the vehicle back home to Atlanta the same evening. Matt the service advisor took great care of my family! Thank you to the mechanic as well! You ...
Great service and straightforward. No secret dealer fees. Overall great experience.
I was impressed by the fairly quick turn around. Didn't expect to get my truck back as quick as I did from a dealership.
Bill Cramer is the best GMC dealership there is.I would highly recommend them.to friends.
Shad was a wonderful salesman. He completed my purchase of my dream car!
Shad treated us like family and was gonna make sure we drove off with something he did the beauty of a Chevy!love it Renee daniels
We took our Rotech fleet vehicle in for service on a Monday with no appointment. They got it done super quick so that we could get the van back in service and it is running perfectly. Duane Pearce professionalism and communication really made it a great experience. I highly recommend them. It was very busy but they were operating like a well oiled machine.
Rimon and Brayden were such a fantastic guys to work with! They were both super detail oriented and helpful throughout the entire car shopping process. We greatly appreciated both of their efforts. We absolutely love our green hummer! When we go to purchase another car, we will definitely use Rimon & Brayden again! Thank you!
I should have not posted a negative review. I have had my vehicle serviced by them many times and have always received exceptional service. I have had a conversation with the General Services Manager, Harrison Stadnick. He listened to me and offered to make it right. I told him I wish I had hit pause and not responded out of anger. We will be back to Bill Cramer Chevrolet. *****
Salesman Landen and Financing manager Austin, were both awesome! Very professional and did a great job in both selling the truck and working the financing. You guys had the truck I wanted, you had a great incentive package that convinced me to fly down to Florida from Omaha Nebraska and drive my new truck home! Thank you all!
Fast service friendly team. Price/cost same as at fast oil places. Will come Back.
Not amazing but always have done good to me no complaints or concerns
As Usual fantastic job!
After a full day of let downs for my boyfriend, who is a first time buyer, we finally went to Bill Cramer Chevrolet. He test drove, financed, & left with his dream truck!! Thank you to Brent & Carrington for helping us today yall are the best!!!
Suburban is always ready when promised and Tyler Smith is a great Service Advisor! We appreciate him!
Great experience, I would highly recommend.
Shad Gordon was the sales rep. He guided me through a plethora of choices within my budget and needs over the course of a few weeks. He was very professional and was never pushy, but was very responsive to any questions or concerns. Once I determined the vehicle I wanted, he was at the ready to test drive with me. He was training Marcus Smith that day and they both were there to answer any questions and offer any insight they had. They put me at ease. Was a very pleasant experience. Highly recommend.
Wonderful experience!!!!! Thank you, Dalton!
Great salesman, took his time to show multiple options and test drove two. He was very knowledgeable and able to answer all my questions. Always wish for better trade in value and discounts, but prices were fair.
Such a great experience. Shad was great.
We were helped by Shad, he was very patient and helped us into the vehicle of our dreams! Very appreciative of our experience at Bill Cramer!
Always have had a great experience with the whole team in service!They are very professional and knowledgeable!
Brent was awesome!
had an issue with a door sensor and leaking water onto the drivers floor board. they were prompt to fixing the issues and returning my vehicle.
Bill Cramer worked with me until we reached a deal satisfactory to both parties.
Awesome service!!!
I worked with Harrison for this process and it could not have went any more smoothly. I was in and out quickly, he was clear and concise with his information, and the work was done significantly faster than expected. I appreciate it. Cheers!
The Bill Cramer staff is very professional, prompt, organized, courteous and friendly. Also, the dealership has a no pressure atmosphere.
Wonderful experience. Completely satisfied every need.
Brent was amazing and got me into a brand new equinox!!!
Brayden Pitts was fantastic to work with! He was respectful throughout the whole process, very knowledgeable, and professional. Would absolutely work with him again!
I had a great salesman Caleb Allison. He was great and helped me to the fullest to the very end. I drove off in a 2018 Buick Encore. I love it.
It was wonderful the staff were very professional and they informed me of a problem that needs to be fixed eventually.
Austin and Landen were awesome! Great customer service and patient.
Shad was great to deal with. Very professional, courteous, and followed up his promises. Nice guy to talk to. Would definitely work with him again!
GMC has truly exceeded my expectations! Service was easy to schedule and finished sooner than expected. Staff was very helpful and accommodating. Thank you for taking amazing care of us.
Cameron was very sweet and professional. I got there early and he took care of me. Work was done quickly and I was on my way.
Great salesperson and very personable.
Always punctual and reliable!
I had several repairs scheduled, (front brake pads, oil change, tire rotation, plus two other services that were brought to my attention). I planned on having to wait at the service shop for most of the morning but was pleasantly surprised to be out of there in 2 short hours. I've had many visits to Bill Cramer for anticipated replacements on my 2011 Yukon Denali and I have never been disappointed, or taken advantage of. Everyone has always been so very helpful, and thorough while working on my SUV. The costs are competitive with my mechanics prices so I always choose ...
Shad was great and made everything easy.
quick quality work!
Brent was nice to work with.
Easy process
I was on vacation when my truck’s fan belt tensioner pulley failed on a Friday afternoon. I called the dealership inquiring about replacement parts and possible service. Everyone I encountered, was kind, considerate and treated me like I was part of their family. Jack and Brandon went above and beyond to make sure that I was taken care of and my repairs were done so I could return home safely. I was very impressed with the quality of personnel that I encountered in the parts dept, service dept and the shuttle service. They are truly a hometown dealership with ...
Shad Gordon and Brayden Pitts were exceptional at helping me with my purchase. I was interested in a trailboss that was in the back waiting prep for some unknown reason. I checked on it for a couple weeks. I just happened to stop in to check on it and found a canyon Denali on the lot and took it home. Kinda like a bait and switch. lol.
The oil change went quickly and smoothly.
Shad our sales person did a excellent job, very helpful. I will send other customers to Bill Cramer because of our experience with Shad. 10 is the number I would give him.
It was my first time in for service since moving here 6 months back. The service advisor was very helpful and got my vehicle in and out in respectable time for 3 services. Well pleased.
Wonderful experience! Niles was great. He's the man to see if you want a great deal!
Great service great truck! Ask for Niles Drasites!
Nice salesman, Niles. He is new and not too pushy, listens well to what we wanted. We would definitely reccomend him. Appreciated his kindness. The finance guy was super helpful also. The only negative was that Shad (another salesman) must have received our info from us browsing online before we arrived and called constantly and texted. To the point I blocked the number. We almost didn't even go to the dealer because he was so pushy. Then I asked who got the commission for the sale. Because honestly it should have been the guy (Niles) who helped us, but ...
Customer service was excellent. Representative was polite, respectful, knowledgeable and helpful. Great atmosphere and great team work environment. Fair price and quality work.
Matt was very helpful. Solid communication and setting the right expectations.
The vehicle was fixed very fast! The guy that checked me in was amazing and nice! The only thing is there is a hole in my steering wheel on side (like a drill hole) that no one said would be there or told me about and my airbag light is still on?
You guys are quite, reliable ,and professional, it's a pleasure doing business with you guys.
Matthew was excellent and he was able to give us all the information we needed directly. Great conversation. Very knowledgeable. And amazing communication!
Shad was the best salesman we’ve ever had and we’ve bought a LOT of vehicles. Highly recommend. Very happy customers.
I have a 2018 Chevy Silverado that purchased new from Bill Cramer Chevrolet. I have a 5-year marriage with Bill Cramer Chevrolet now and going strong. No one likes getting their vehicle repaired and the loss of time or cost associated with it. With so many moving parts, Eventually something will wear out or break. When it does, you can rest assured that Bill Cramer will be there for you. Tyler Smith is my service manager, He provided Excellent customer from beginning to end. Greeting me with a smile, keeping me updated, and being there to deliver my truck from service. ...
Wonderful experience with Shad Gordon!! Made the experience of buying of new car more pleasurable. Very knowledgeable and friendly . Was a pleasure to work with! Thanks so much Shad!!
Engaging sales reps and great finance department. Worked the deal! I am very satisfied.