Customer Testimonials

Service was great. Got my truck in, had a loaner and fixed everything right the first time.

We have been their repeat customers for years. Good customer service which is so Important!

Theo did a great job!

Matthew Ledgister did an amazing job. 5 stars.

Very nice experience, friendly staff, fast service

Quick service on an unscheduled drop-off

My truck came in on 9/28 for multiple error codes, diagnosed as a failed charge air cooler pump. I was not called by the service writer nor did I receive a text. I had to call multiple times to get status on the truck. I did receive policy/goodwill from GM only after I asked. I finally received my truck (after calling to get status again) on 10/13. It took over two weeks to complete a repair that was a 2 hr repair. Very unsatisfied with the level of service and extremely poor communication.

I had a great experience buying my Chevy Colorado at Bill Cramer Chevrolet. Luke did an outstanding job throughout the entire process. He was friendly, professional, knowledgeable, and made everything easy and stress-free. I really appreciate the time and effort he put into helping me find the right truck. If you’re looking to buy a vehicle, I highly recommend asking for Luke. Thanks again for a great experience!

Purchased a vehicle through the auction. Had undisclosed frame damage. Half of the box side was a different color. That was also not noted. And I over paid to begin with. Be careful buying used here

Theo made things simple, would recommend to anyone wanting to upgrade their vehicle

This review is woefully late but wanted to praise the service department and, in particular, Matt Telesko, for their rescue and service to get me back on the road to home (Ohio) from a spring break trip to Seagrove Fl. I will be forever grateful for their empathy and priority along with the excellent service in our time of need. Although beyond my expertise, the issue seemed very complex and involved (and fortunately still within my warranty) and based upon performance of vehicle since the service was apparently perfect. As a GMC customer, if I was resident within Fla, Bill ... Read More

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DealerRater - Nov 2, 2026

This review is woefully late but wanted to praise the service department and, in particular, Matt Telesko, for their rescue and service to get me back on the road to home (Ohio) from a spring break trip to Seagrove Fl. I will be forever grateful for their empathy and priority along with the excellent service in our time of need. Although beyond my expertise, the issue seemed very complex and involved (and fortunately still within my warranty) and based upon performance of vehicle since the service was apparently perfect. As a GMC customer, if I was resident within Fla, Bill Cramer would my dealer for sales and service.

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Picked up a screw in my rear tire of my GMC Canyon and the tire was leaking. Did a "walk-in" on a Saturday. The staff determined they had a new tire but was very busy and I really needed my vehicle that day. They removed the tire and installed my full size spare so I could go about my business. They called me later that day and told me my tire was ready. I returned and they quickly removed the spare and installed the new tire. Greatly appreciated their excellent service.

Theo was outstanding! Did a great job!

We have had nothing but wonderful experiences with this dealership! About a year and a half ago, we were in the market for a new family vehicle and had our eyes set on a Chevy Traverse. We went in to look at it, and as soon as we saw it, we just knew it was the one. We had the pleasure of working with Andy, who helped us with the test drive and walked us through the entire process. Unfortunately, I didn't qualify for the vehicle on my own, and my husband was overseas at the time but was ... Read More

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Google - Oct 30, 2026

We have had nothing but wonderful experiences with this dealership! About a year and a half ago, we were in the market for a new family vehicle and had our eyes set on a Chevy Traverse. We went in to look at it, and as soon as we saw it, we just knew it was the one. We had the pleasure of working with Andy, who helped us with the test drive and walked us through the entire process. Unfortunately, I didn't qualify for the vehicle on my own, and my husband was overseas at the time but was due home the following week. Andy went above and beyond to help us out. He was kind enough to pull some strings and hold the vehicle until my husband could get home to sign with me. That alone left such a lasting impression on us. Fast forward about 18 months, and due to some unfortunate circumstances, we found ourselves needing another vehicle. Thankfully, we already had Andy's contact information, and he was just as eager to help us the second time around! We knew we wanted a used 2025 Chevy Equinox, and I was constantly checking the dealership's website for new arrivals. About two weeks into our search, I noticed a new listing that was exactly what we were looking for, but there were no pictures yet. I reached out to Andy, and within 15–30 minutes, he sent us a video of the vehicle while it was still going through inspection. I just had a feeling that was going to be our next vehicle! The following weekend, we were able to come in, test drive it, and make the purchase. Both times we have worked with Andy and this dealership, we have felt genuinely cared for. We have never felt like it was just about making a sale or getting our money. The experience has always felt personal, honest, and stress-free. My husband and I have always been Chevy people, and we don't see that changing anytime soon! Thanks to Andy and this dealership, we now have two reliable vehicles for our growing family. We truly appreciate everything Andy has done for us, and we couldn't recommend him or this dealership enough. We will definitely continue coming back!

Had a great experience today at Bill Cramer. My sale guy Andy was very knowledgeable, patient and made me feel very comfortable with my purchase. I would 100% go back to him if I am in the market again for another vehicle. Tyler in Finance was also great to work with. He explained everything and pas patient as I was weighing my options and calculating numbers in my head. Over all great experience.

The customer service rep (I think his name was Clay) was outstanding when I had my oil changed and tires rotated on the 15th of October. Great customer service and professionalism from him!

Thank you to the Bill Cramer service department for putting loyalty above profit. If you are looking for a place where loyalty matters this is the place to get your vehicle repaired. They went above and beyond today for me because of loyalty. Thank you taking care of your customers.

I had a great experience at Bill Cramer Chevrolet when it was time for a "new to me" car. Andy listened to what I wanted and needed and came up with the perfect option. Calvin and Paul were also great to work with. They were all patient and very helpful!

Dealership only paid $130 on a $540 tow bill for warranty issue. I don’t think that is fair.

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Took care of our issues on our 2025 Chevy Traverse. Also fixed issue on alignment done at another dealer didn’t get correct.

Great service and staff! Didn't buy here but put new tires all around. Would purchase a new car in the future.

Showed up to pick up the new truck I was buying. When it hadn’t been touched or anything like was agreed. I complained and was told too calm down and could wait they would get started on it. They were so rude I walked away from the deal the salesman I was using quite over how rude the manager was to me. I recommended going anywhere else. This is a horrible place to do business with. The four star review on google is not accurate at all. Last place on earth i will ever shop again. They have pushed ... Read More

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Google - Oct 22, 2026

Showed up to pick up the new truck I was buying. When it hadn’t been touched or anything like was agreed. I complained and was told too calm down and could wait they would get started on it. They were so rude I walked away from the deal the salesman I was using quite over how rude the manager was to me. I recommended going anywhere else. This is a horrible place to do business with. The four star review on google is not accurate at all. Last place on earth i will ever shop again. They have pushed a life time Chevy truck driver to go with dodge.

Great dealer who helped even though I bought elsewhere. Would trade here. Great staff!

Aaron did an amazing job 👏

Theo did an excellent job getting me me new Colorado!

Mr. Cameron was very knowledgeable. He advised me of the approximate time that it would take for repairs. He was on target, the wait was not long. He had all forms ready and the keys.

Oran was more than helpful and amazing to work with go see Oran he's the man!!

Could not ask for better service over a very long period of time!

Recently purchased a Chevy 3500HD. I love the truck. Theo was our salesman and he did a wonderful job. I will definitely be back!

Fast service and courteous staff

Great Transaction and Theo did great!

Buy from Bill Cramer. They put up with me when I was having a bad day. #Brayden

Andy was so helpful! When our car broke down on vacation, we had enough of it and Andy helped get us into a nicer, newer and reliable van. Thank you Andy!

We recently purchased a new 2027 Chevy Traverse. We were very pleased with our experience at Bill Cramer and have been loyal customers through 3 vehicles. Our sales representative Stephen, was very patient and accommodating. We walked him all over the lot in 90 degree heat and test drove quite a few vehicles. He showed us the upmost kindness all the way through. Thank you for another wonderful experience and we thoroughly enjoy our new Chevy Traverse.

We recently moved to Panama City and needed a vehicle to get around. We visited Bill Cramer Chevrolet, where Andrew provided excellent customer service from start to finish! He was professional, responsive, and very prompt throughout the entire process. He made everything easy and was always available to answer our questions. We truly appreciate his great service and highly recommend working with Andrew! Thanks Rick & Edith

Friendly staff that quickly responds to my questions and concerns. Great service.

I dropped it off for an oil change and tire rotation.

Everyone friendly, helpful. Snacks comped which was nice as we hadn't had breakfast & it was lunchtime. Nice area inside for doing the deal! Theo will take good care of you! 😍

Since I was out of town, I had to trust the process. The team quickly identified the issue, kept me posted on the diagnosis of my car, and let me know when my parents could pick up the vehicle on my behalf!

Matthew L was great.. I was nervous but ended up with a good deal and the car I wanted.. definitely recommend going here first! This was my second purchase here and definitely satisfied..

Both Deondre and Oran were PHENOMENAL! Worked every angle they could to get my family in a vehicle. I HIGHLY RECOMMEND! You won’t find people like this at any other dealership .

Thanks to Andy I was in and out of the dealership with the truck I wanted in about an hour. Everything was smooth will go back again in the future when I have a need.

I always have a really good response from the service team. Cameron Saul’s is always courteous knowledgeable about my needs

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Beware of this outfits price gouging on add ons they tried to charge me 3500 for ceramic coating. Look at all the bonus fees on this invoice reminds me of att bill. And there is only one reason they try to make it that complicated they're trying to pull something over on you.

We went into the Dealership today to look at cars/suvs. When we got out a salesman walked out to us and greeted us. He immediately started asking a lot of questions. He was basically trying to qualify us for a purchase of a vehicle. I have bought a lot of vehicles in my time. So I am well versed in the process. I drove up in my Tahoe and he asked me who the vehicle belonged too. We'll, its mine. It was a terrible experience. I left and a couple hours later I text him about an Equinox ... Read More

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Google - Aug 22, 2026

We went into the Dealership today to look at cars/suvs. When we got out a salesman walked out to us and greeted us. He immediately started asking a lot of questions. He was basically trying to qualify us for a purchase of a vehicle. I have bought a lot of vehicles in my time. So I am well versed in the process. I drove up in my Tahoe and he asked me who the vehicle belonged too. We'll, its mine. It was a terrible experience. I left and a couple hours later I text him about an Equinox and asked him, basically what would it would be out the door. When I was there I asked him about any incentives that they (chevy) might have. But he wouldn't give me a straight answer. And after texting him. He never replied. Go figure. He either figured that i wasn't serious. Or couldn't afford a new car. Both of which he is completely wrong. I bought a lot of cars on vacation. My last one was at Cook& whitehead ford. They seemed to want the business. Ohh well. Good luck Mr. Kramer.

Very disappointing experience with this dealership. I was specifically looking for a DIESEL heavy-duty truck. Their salesperson offered me this Chevrolet Silverado 3500HD and told me it was diesel. They also gave me incorrect information about the mileage. I drove to the dealership based on what they told me, only to find out the truck was actually a 6.6L GAS truck, not a Duramax diesel, and the mileage was higher than what I had been told. If I had been given the correct information from the beginning, I would not have wasted my time driving there. Whether this was intentional ... Read More

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Google - Aug 14, 2026

Very disappointing experience with this dealership. I was specifically looking for a DIESEL heavy-duty truck. Their salesperson offered me this Chevrolet Silverado 3500HD and told me it was diesel. They also gave me incorrect information about the mileage. I drove to the dealership based on what they told me, only to find out the truck was actually a 6.6L GAS truck, not a Duramax diesel, and the mileage was higher than what I had been told. If I had been given the correct information from the beginning, I would not have wasted my time driving there. Whether this was intentional or just complete incompetence, a dealership selling heavy-duty trucks should know the difference between gas and diesel and should provide accurate mileage before asking a customer to come in. Based on my experience, I would not trust the information they give you over the phone. Verify the VIN, engine, mileage, price, and everything else yourself before making the trip.

Had an issue with my car on the drive from Ohio to Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed the issue and made repairs to something that had nothing to do with the problem. The issue came back within 10 minutes of leaving the dealer. When I got home I went to a local dealer and they were shocked at what Bill Cramer had done. They found a solution within minutes as it was a known problem that was covered under ... Read More

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DealerRater - Aug 14, 2026

Had an issue with my car on the drive from Ohio to Florida. Made an appointment and took car in. I described the issue and let them know I had 5 days before I would need to leave. They misdiagnosed the issue and made repairs to something that had nothing to do with the problem. The issue came back within 10 minutes of leaving the dealer. When I got home I went to a local dealer and they were shocked at what Bill Cramer had done. They found a solution within minutes as it was a known problem that was covered under warranty. All they had to do was reprogram the radio, not replace the brakes for $1600 like Bill Cramer did. I called the Service Manager at Bill Cramer and was told everything they did was legit even if it didnt fix the issue. They promised they would send a check for $100 to cover the coupon price I could have used. A month later and nothing has arrived. So not only do I feel I was completely taken advantage of by being an out of town customer but then feel like I was lied to by the service manager who promised me the $100 dollar rebate and has not followed through. Mind you I was charged $1600 for a repair job that I was not even having issues with and that was left incomplete. They did cover the cost my local dealer had to expend the complete the job but did not take care of me. Be VERY CAREFUL especially if you are from out of town.

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I brought a vehicle in to be serviced that I had bought through Emerald Coast Auto for a major oil leak they refused to fix or refund, turns out it has over $10,000 in damages. There was zero communication about the vehicle after I stated I could not afford that. I ended up having to flee fraud and get the loan contract in rescission. They held onto the vehicle and returned it with all of mine and my kids things in it. They also repoed the rental we had with all of our things in it. We recently fled domestic violence ... Read More

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Google - Aug 7, 2026

I brought a vehicle in to be serviced that I had bought through Emerald Coast Auto for a major oil leak they refused to fix or refund, turns out it has over $10,000 in damages. There was zero communication about the vehicle after I stated I could not afford that. I ended up having to flee fraud and get the loan contract in rescission. They held onto the vehicle and returned it with all of mine and my kids things in it. They also repoed the rental we had with all of our things in it. We recently fled domestic violence and that was all me and my kids had. We literally had everything we have stolen because of this company. On top of them stealing over $2,000 for said "rental" and repairs.. Extremely upset and so are my kids. They did nothing but steal all of our things and money. I do NOT recommend!

We are very new to the area so we thought this being the closest Chevy Dealer was our only choice. We made an appointment told them the issues and requested and oil change and tire rotation. 1. Key gets stuck in ignition and gets hot. 2. Can position sensor is on. We provide them with information for our extended warranty Assurant. They told us they will call warranty and then let us know what they say before any repairs are made this was on Saturday. We did not hear from anyone until Monday I get a text that says “ Hi this is ... Read More

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Google - Jul 20, 2026

We are very new to the area so we thought this being the closest Chevy Dealer was our only choice. We made an appointment told them the issues and requested and oil change and tire rotation. 1. Key gets stuck in ignition and gets hot. 2. Can position sensor is on. We provide them with information for our extended warranty Assurant. They told us they will call warranty and then let us know what they say before any repairs are made this was on Saturday. We did not hear from anyone until Monday I get a text that says “ Hi this is Mat your service advisor and I will be in touch with you every step of the way, please text or call with any questions” Monday evening had not heard from anyone so I text “Mat” and get a phone call at 5:48pm “ I apologize we are really busy, blah, blah, blah. And we just got in touch with your warranty and they authorized the repair and he almost whispered the entire conversation I had to ask him to keep repeating what he said, he finally gave me a total and tried to break it down but my husband and I could not understand what he was trying to say, my husband is no dummy but how Mat was trying to explain the charges made no sense. But we approved the repair and Mat said we are really busy , more blah, blah excuses but we can have it ready by Wednesday. Ok, thank you… Tuesday I called the warranty to confirm the amount we were going to pay. I was told by Assurant exactly how much the repair shop asked for in total charges and how much they authorized. They authorized all but $38 of the charges requested. The amount the shop wants us to pay is far greater than that minus the deductible and oil change. Mat tried to say it was all in labor charges and the only authorized part of the labor charges. I told him what they said to me and all the exact amounts and he said” we can charge what we want for labor and our rate is $239.99 per hour and they(Assurant) have a cap on what they pay so your excess is $126 and some change and you authorized it” Mat also told us that they could find out what was wrong with key it did not do it with them. We also did not get our truck on Wednesday as promised it was Thursday after lunch. If you don’t mind being charged more than you should, and you are ok with continual excuses of being busy, and very poor communication and you can live without your car/truck for way more days than it should take then take it to Bill Cramer otherwise stay far away from them. It should not have taken 6 days for oil change, and sensor replaced. If it was going to be that long why did they make an appointment why not just say you can truck back until we are able to get to it? This was a hard expensive lesson. We will never use them again

We dropped my husbands 2023 truck off here on vacation when a check engine light came on. They were really kind and a couple of days later let us know it was $950 and that they had fixed the issue. We got about an hour away headed home and the check engine light came on. We text and called and left a message - they never called us back! They didn’t actually repair the issue and I also do not believe they adequately ensured they fixed the issue or we wouldn’t be in this situation. We ended up having to ... Read More

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Google - Jul 12, 2026

We dropped my husbands 2023 truck off here on vacation when a check engine light came on. They were really kind and a couple of days later let us know it was $950 and that they had fixed the issue. We got about an hour away headed home and the check engine light came on. We text and called and left a message - they never called us back! They didn’t actually repair the issue and I also do not believe they adequately ensured they fixed the issue or we wouldn’t be in this situation. We ended up having to leave our truck at another dealership in Tallahassee on the way home and rented a car to get home. Had they ensured they actually solved the problem, we wouldn’t have had to do this! Extremely disappointing and frustrating that they didn’t solve the issue, nor did they ever call us back after we reached out twice. That was 3 days ago.

We recently bought a vehicle from Bill Cramer. We seen that the vehicle didn't have wheel well liners and went back to see if they could install wheel well liners for no cost. They wanted to charge us around $350 to put wheel well liners in on a vehicle that we just purchased I feel after the sell the customer service stops at Bill Cramer. The sales manager offerd us considerably less on a vehicle we just purchased and wanted to sell us a similar vehicle for 101,000 dollars This is how you treat your retired veterans.

I had a very disappointing experience with the sales manager, Kody. Throughout our interaction, he came across as disrespectful, avoided making eye contact, and made it seem like helping a customer was an inconvenience. We were respectful the entire time and simply expected basic customer service. On the other hand, the team in the service department was outstanding. They were friendly, professional, and genuinely helpful. The guys in the shop were great to work with, and I would gladly do business with them again. Unfortunately, my experience with Kody left a negative impression, but the service team deserves recognition for ... Read More

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Google - Jun 17, 2026

I had a very disappointing experience with the sales manager, Kody. Throughout our interaction, he came across as disrespectful, avoided making eye contact, and made it seem like helping a customer was an inconvenience. We were respectful the entire time and simply expected basic customer service. On the other hand, the team in the service department was outstanding. They were friendly, professional, and genuinely helpful. The guys in the shop were great to work with, and I would gladly do business with them again. Unfortunately, my experience with Kody left a negative impression, but the service team deserves recognition for the excellent job they do

Sales Manager Kody was very disrespectful and distasteful, would not even look me in the eyes to talk about a Tahoe I wanted to test drive and was interested in. Service Guys were very polite and respectful, sales department really needs some work.

was given the wrong information on the very first call to inquire about warranty work. this caused an extra 2 hour drive time for this repair.

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Great customer service but upon inspection after driving back home from dealership it appears some sort of glue or grease was used when they installed my new tire was not applied properly and now I have really ugly grease marks all around the new tire sidewall. Mind you this is a $400 dollar tire on my Camaro.

Charged $260 for a diagnostic which said I needed 2 new sensors for an additional $1,600. I declined and went to a different GMC dealer who ran their own diagnostic and said 1 sensor was dirty. They cleaned it and charged $230 total. Problem solved.

Asked them to flush my coolant system and replace my coolant sensor. Also told them to check my brake system since my shifter would sometimes not want to shift out of park. What i got was the mechanic pressure tested my coolant system and their were no leaks.I never said my coolant system was leaking. Pretty sure I'd figure that out if I had a bunch of coolant on my freaking driveway. That is not what I asked to be done to my vehicle. You found out there were no leaks and topped it off.The first time ... Read More

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Google - May 6, 2026

Asked them to flush my coolant system and replace my coolant sensor. Also told them to check my brake system since my shifter would sometimes not want to shift out of park. What i got was the mechanic pressure tested my coolant system and their were no leaks.I never said my coolant system was leaking. Pretty sure I'd figure that out if I had a bunch of coolant on my freaking driveway. That is not what I asked to be done to my vehicle. You found out there were no leaks and topped it off.The first time driving my car the low coolant cama me on.Now to address the other issue my shifter not wanting to come out of park sporadically. When I started my car the brakes felt soft and I asked them to check the brake system. I did my own research and it looks like the brake booster and possibly the diaph ram could be bad. My shifter was doing his job cause he didn't get a reading from the brakes.These people don't listen to their customers

My 2022 Equinox was in the shop for 3 weeks and had to get a new transmission under original warranty, then was returned to me in Kalamazoo, MI still with the same original shifting issue it went in for. Five days later, I had to take it to another Chevy dealer, DeNooyer Chevrolet in Kalamazoo, MI.

I scheduled a service appointment for March 25 to drop off my 2024 Corvette Z06 for an alignment (Cup 2R tires installed at another dealership) and to diagnose several issues, including intermittent roof operation, seat malfunctions, button failures, and engine performance concerns (hesitation and harsh shifting). I dropped the vehicle off at 8:00 AM. The advisor noted approx. 10 OBD code faults and stated I would receive an update within 24–48 hours. However, the car was parked shortly after drop-off and sat for extended periods with little to no work performed over several days. After three days with no updates, I reached out and was ... Read More

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Google - Apr 7, 2026

I scheduled a service appointment for March 25 to drop off my 2024 Corvette Z06 for an alignment (Cup 2R tires installed at another dealership) and to diagnose several issues, including intermittent roof operation, seat malfunctions, button failures, and engine performance concerns (hesitation and harsh shifting). I dropped the vehicle off at 8:00 AM. The advisor noted approx. 10 OBD code faults and stated I would receive an update within 24–48 hours. However, the car was parked shortly after drop-off and sat for extended periods with little to no work performed over several days. After three days with no updates, I reached out and was told the vehicle was being worked on, but it remained outside and inactive. The following day, I was again told work was in progress, despite the car still not being actively worked on. Due to the lack of progress and communication, I requested to pick up the vehicle. At that time, I was informed the alignment had not been performed due to “excessive tire wear,” which had never been communicated beforehand. Overall, I experienced a lack of communication, inaccurate status updates, and minimal progress during the time my vehicle was in service.

Go to WALMART on front beach road to get your tire pressure censor gages !!!! Only $140 (total) !! Here they try to charge me $600 ??? SCAMMERS !!!!!!!

Great service and very friendly, with a welcoming type of hospitality. I am grateful to this dealership; they are very kind.

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I will not be visiting this place ever again. This was the worst group of unprofessional and rude people. No sense of customer service at all. They were more in to talking about what they had done the night before than attending the customer. How they Interact is a shame worse service ever. The only reason I gave them one star is because it won't allow me to leave the review if I don't.

Scheduled oil change & tire rotation online. Easy! Showed up 10 minutes prior to appointment. Got checked in right away. 45 minutes after our scheduled time, we were told that they couldn't complete the tire rotation as they only have 2 lifts and both are in use. It is now almost 2 hours past our scheduled time and the oil change is not complete. Rediculous

Upsetting that Bill Cramer charges a higher than local average labor price and we had to pay the difference between what the warranty covered and what the dealership service department charges. So that was an extra $600 we were required to pay. Spoke to team leader and he couldn't even meet in the middle. We have brought $20,000 of work to this service department. It's time to find a new one.

I brought my car in for recall /special warranty issue due to the check engine light being on and loss of power. The advisor neglected to let me know that if it wasn’t a warranty issue that I was gonna be charged about $250 for the inspection of the vehicle. They kept my car for four days to do a simple inspection. It cost me 200 bucks in rental car fees and after paying $450 for the two combine, my car is no better than when I came in. Beware pay attention to the fees. Make sure you read everything because it’... Read More

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Google - Mar 10, 2026

I brought my car in for recall /special warranty issue due to the check engine light being on and loss of power. The advisor neglected to let me know that if it wasn’t a warranty issue that I was gonna be charged about $250 for the inspection of the vehicle. They kept my car for four days to do a simple inspection. It cost me 200 bucks in rental car fees and after paying $450 for the two combine, my car is no better than when I came in. Beware pay attention to the fees. Make sure you read everything because it’s not their money. They don’t care and also beware when they tell you 2 to 3 days for an inspection it may be 4 to 5. Make sure to have another car if you take it in. Because that’s not their concern either.

Service was excellent. Cameron did an outstanding job of finding the right quiet ride tire for a great price. Well done!

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Great place to purchase a new vehicle and a great service department but with all their efforts I still have a new truck that is not safe to drive

I just want to give recognition where recognition is due. My Grandparents live in Florida during the winter and called me letting me know they have been having issues with their vehicle. The service writer (Tyler) was great to work with. I called him to express my concerns of my grandparents vehicle and got them taken care of during their visit and they didn’t even have to drop off their vehicle. I 100% recommend going to Tyler in service. I also want to give recognition to the scheduling department. I was worried about my grandparents getting taken care of while ... Read More

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DealerRater - Feb 10, 2026

I just want to give recognition where recognition is due. My Grandparents live in Florida during the winter and called me letting me know they have been having issues with their vehicle. The service writer (Tyler) was great to work with. I called him to express my concerns of my grandparents vehicle and got them taken care of during their visit and they didn’t even have to drop off their vehicle. I 100% recommend going to Tyler in service. I also want to give recognition to the scheduling department. I was worried about my grandparents getting taken care of while we are across the country from them. The scheduler called me to follow up on the appointment I made to ask me more questions and ensure they would get my family taken care of during their visit.

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My husband has taken his truck to Bill Cramer since 2021 for regular maintenance - oil change and tire rotation every 6 months or so. Price for a oil change and tire rotation is $120. He realized they did not rotate the tires and the tire warning light was on when he picked it up. They said it was "swollen" lug nuts; they were the last ones to touch them in april. They are mechanics and they can't figure that out? and then they did not tell him. Definitely not good service today.

I was not very impressed with them. Last weekend we come in and order a fob and was told, that if we wait on the 2nd fob we were buying we would save money on the programming, If we did them both at the same time. I came in today after calling. Explained that I couldn't wait hours for this to get done. I was told no problem, it won't take but 30 to 45 min.. well, an hour and 50 minutes later I'm still sitting here. and oh by the way you will have to pay for both to ... Read More

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Google - Jan 2, 2026

I was not very impressed with them. Last weekend we come in and order a fob and was told, that if we wait on the 2nd fob we were buying we would save money on the programming, If we did them both at the same time. I came in today after calling. Explained that I couldn't wait hours for this to get done. I was told no problem, it won't take but 30 to 45 min.. well, an hour and 50 minutes later I'm still sitting here. and oh by the way you will have to pay for both to be programmed. I'm not saving 100.00 like I was told I would. Rhonda was not very pleasant to deal with. She was actually quite rude and short.. I'll find another location for future needs...

Called to inquire about a vehicle listed on their website. Was told the owner was using the vehicle and that they’d call us back if they still wanted to sell it. Take it off your website if it’s not for sale.

Brought truck in for recall fixes on ECM, they fried my ECM doing this and then told me my key fob would not work and I would have to bring in my 2nd fob so you could program them, well, lo and behold the fobs worked just fine. You gave me back my truck with the check engine light on (was not on when I dropped it off) and resetting it goes through turning off and on the traction control when resetting it and it needs reset every time I start the truck unless it is less than a couple ... Read More

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Google - Dec 10, 2025

Brought truck in for recall fixes on ECM, they fried my ECM doing this and then told me my key fob would not work and I would have to bring in my 2nd fob so you could program them, well, lo and behold the fobs worked just fine. You gave me back my truck with the check engine light on (was not on when I dropped it off) and resetting it goes through turning off and on the traction control when resetting it and it needs reset every time I start the truck unless it is less than a couple of minutes after shutting off. I will bring it in to get fixed as these issue were caused by you, unfortunately I had to go back on the road for work so I will bring it back in when I return. Highly disappointed in the service and getting the vehicle back with a check engine light and "technician" only mentioned the key fob. If I were to try to turn over an upgraded machine to my customers in this same fashion, I would not have customers very long and probably not a job overall. Completely disappointed in your service department except for Erica who kept me advised to the status of my vehicle and was very apologetic about the results.

Do not buy a vehicle here the service team has attitudes and they sell bad vehicles!!!!

Completely overpriced! No more service from them!

How disappointing has Chevrolet gotten as a product? I’m the one and only registered CHVLF license plate in the state of Florida and used to be very proud of it. I own three of them and now I feel like I’m just honking my money into garbage, I have a 2021 Tahoe That I’ve had to put more than $4000 worth of work into plus multiple warranty recalls it has had an internal catalytic converter failure over $3000, drinks oil like no tomorrow multiple quarts in between oil changes the windshield wiper fluid motor has gone out AC is already ... Read More

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Google - Oct 23, 2025

How disappointing has Chevrolet gotten as a product? I’m the one and only registered CHVLF license plate in the state of Florida and used to be very proud of it. I own three of them and now I feel like I’m just honking my money into garbage, I have a 2021 Tahoe That I’ve had to put more than $4000 worth of work into plus multiple warranty recalls it has had an internal catalytic converter failure over $3000, drinks oil like no tomorrow multiple quarts in between oil changes the windshield wiper fluid motor has gone out AC is already leaking so no telling what’s gonna happen. Plus a 2018 Camaro that had multiple issues. LED lights have gone bad The convertible top the metal has bent. The rear main seal is gone bad the fuel sensor has gone out, the torque converter was toast luckily that was under warranty, but they tried to put a rebuilt one in it absolutely not what in the world has happened with quality The only quality products is the 78 Chevy I have with the original 305 that does better than the other two do.

Very poor salesmanship at this location. Zero stars. The unprofessional conduct of all we came across there at this dealership was very disrespectful. They need to be retrained from how to introduce themselves and how to speak and conduct themselves in a professional salesman manner.

I'll try to shorten this however the complaint is extensive. My wife signed with my son for a truck a little over a month ago. We can't get a tag because the dealership didn't have control over the title before they sold us the truck. So now if we don't have law enforcement verify the mileage (which is in doubt), and the VIN they can't transfer the title to the lender and we can't get tag. I guess my question is why did we pay for the tag and title at closing if we'... Read More

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Google - Oct 13, 2025

I'll try to shorten this however the complaint is extensive. My wife signed with my son for a truck a little over a month ago. We can't get a tag because the dealership didn't have control over the title before they sold us the truck. So now if we don't have law enforcement verify the mileage (which is in doubt), and the VIN they can't transfer the title to the lender and we can't get tag. I guess my question is why did we pay for the tag and title at closing if we're doing the legwork? #not shopping here anymore. It's terrible that this is the level of accountability and ownership. Just sad. They're team acknowledged my review and it still took 2 months to get our vehicle tag after allowing them to have the mileage corrected. Panama city police said it wasn't their responsibility to verify the mileage however the officer still signed it.

In May and June of 2022, I spent over $4600 to have a continuing Brake Control System fixed on my Chevy 2500HD. At the time, I had to have the repairs done at a Chevrolet dealership because the parts had to be repaired using a computer software install by VIN # and there were none around that could do that. The repairs had a 2 year unlimited mileage warranty. About 14 months later, the same issues began to reappear with the codes showing the same parts they replace before...the brake control module, brake control valve, and a new issue...the tow controller. A Chevy 2500... Read More

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Google - Oct 2, 2025

In May and June of 2022, I spent over $4600 to have a continuing Brake Control System fixed on my Chevy 2500HD. At the time, I had to have the repairs done at a Chevrolet dealership because the parts had to be repaired using a computer software install by VIN # and there were none around that could do that. The repairs had a 2 year unlimited mileage warranty. About 14 months later, the same issues began to reappear with the codes showing the same parts they replace before...the brake control module, brake control valve, and a new issue...the tow controller. A Chevy 2500HD is pretty useless when you can't tow or stop. The service mechanic diagnosed using the OBD/ABS scanner and sure enough, it had the same codes as before and they replaced it all under warranty; however, it took forever because after a vehicle is 10 years old, General Motors pretty much quits making parts for them. But it did eventually get repaired...for a little while. Shortly after the 2 year warranty ran out, the same issues with the same codes popped up again and once again my truck became useless as a work truck. Cramer Chevrolet told me that it would be about the same price as it was in 2022 to fix it. I asked them why the same issues kept popping up about once a year and they had no answer. Instead of paying out the nose to have it fixed for just another year, I continued looking for any diesel repair center that could repair using VIN #'s and finally found one somewhat local to my home. The young man and woman who ran the business listened to my description of the problems and the young man assured me that he would find the root of the issue. Within a few days, he called me and told me the problem was with the ABS motor causing the other parts to fail and that as long as they continued replacing the other parts without replacing the motor, the problem would continue over and over again. He replaced the ABS motor, the brake control valve, bled the brakes, and as of late 2025 I haven't had any of these issues again, all for almost a 1/4 the amount of what the dealership charged! And how did he fix it? He used mechanical knowledge and not just an OBD/ABS scanner to tell how to fix it. So long Cramer Chevrolet!

Called the service department to ensure they provided a particular service at which time the service rep informed me they did. I took my vehicle in for the service and was informed they did not perform that service and haven’t for some time. If you work in the service department you should know what services you provide!

My Truck was dropped off for what I was told was going to be a five minute job. After being without my truck for a full week with absolutely zero communication from Bill Cramer Chevrolet GMC, my wife called to check the status but was only able to leave a message for a call back. My wife called twice, leaving messages both times with, yet again, zero communication returned. I am currently deployed to other areas and was unable to handle this in person, however, I did call and leave a message which was returned promptly. I DO NOT APPRECIATE ... Read More

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Google - Sep 26, 2025

My Truck was dropped off for what I was told was going to be a five minute job. After being without my truck for a full week with absolutely zero communication from Bill Cramer Chevrolet GMC, my wife called to check the status but was only able to leave a message for a call back. My wife called twice, leaving messages both times with, yet again, zero communication returned. I am currently deployed to other areas and was unable to handle this in person, however, I did call and leave a message which was returned promptly. I DO NOT APPRECIATE MY WIFE BEING DISRESPECTED IN SUCH A WAY. In any business/relationship, communication is key, your company needs to learn respect for others as well as refine those communication skills. I gave one star because i was given a loaner truck while mine was down had that not happened it would have been zero stars. Me and my very large family will never do business with Bill Cramer Chevrolet GMC in the future.

Waited in my car for 30 mins trying to get an oil change, had to go inside to see why no one even came outside like they usually do only for them to tell me that they are on lunch break for another hour. Wouldn’t be mad if they had walked out and said something. If the entire staff goes on lunch break the same time y’all need a sign that says closed for lunch a the time .

Don’t trust a word they say. They say your car will be ready in two days, two months later still nothing. They say they’ll call you back by the end of the day and ………. Nothing. This has to be the worst service department in Bay County. If you can’t fix the the issue, just say that.